Cancellation & Refund Policy

Last updated: April 20, 2025

    Legistro offers digital subscription services for advocates. Since access to premium features is granted immediately upon payment, please read this policy carefully before subscribing.
  

1. Subscription Plans

Legistro offers a Free plan and a Premium plan. The Premium plan is available as a monthly or annual subscription billed in advance in Indian Rupees (INR). All prices are inclusive of applicable GST.

2. Cancellation

You may cancel your Premium subscription at any time from your Dashboard → Subscription page.
Your Premium features remain active until the end of the current paid billing period.
After the billing period ends, your account reverts to the Free plan. Your profile and data are retained.
Cancellation does not automatically trigger a refund — see Section 3 for refund eligibility.

3. Refund Eligibility

Scenario	Refund
Within 7 days of purchase, no premium features used (no inquiries received, no WhatsApp clicks, no analytics accessed)	✅ Full refund
Within 7 days of purchase, premium features have been used	❌ No refund (digital service consumed)
Monthly plan, after 7 days	❌ No refund
Annual plan, after 7 days but within 30 days	✅ Pro-rated refund for unused months (minus processing fee of ₹99)
Annual plan, after 30 days	❌ No refund
Duplicate payment (technical error)	✅ Full refund of the duplicate amount
Service outage exceeding 72 consecutive hours	✅ Pro-rated credit for downtime period

4. How to Request a Refund

Email support@legistro.com with subject line: Refund Request — [Your Registered Email]
Include your Razorpay payment ID (found in your subscription confirmation email).
We will respond within 2 business days with a decision.
Approved refunds are processed back to the original payment method within 5–7 business days.

✅ Refunds are processed to your original payment method. We do not process refunds via UPI, cash, or any method other than the original payment source.

5. Subscription Delivery

Legistro is a digital platform. Upon successful payment:

Premium features are activated instantly on your account — no physical delivery or shipping applies.
A payment confirmation email is sent to your registered email address within 15 minutes.
If you do not receive confirmation within 1 hour of payment, contact us immediately at support@legistro.com.

6. Subscription Renewal

Subscriptions on Legistro are not auto-renewed. Each billing cycle must be renewed manually by you from the Dashboard → Subscription page. You will not be charged automatically at any point. Your Premium access continues until the end of the paid period, after which the account reverts to Free until you choose to renew.

7. Changes to Pricing

We will provide 30 days' notice of any price changes by email. Price changes do not affect your current billing cycle.

8. Contact for Billing Issues

Email: support@legistro.com
Response time: within 2 business days (Mon–Sat, 10 AM – 6 PM IST)